FAQS
How can I contact the customer support team?
You can reach our customer support team through the following Email: info@divinedelica.com We are happy to assist with any questions or concerns you may have.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within UAE. You can conveniently pay when your order is delivered to your address.
Can I track my order?
Yes, tracking your order is possible. If you experience any delays or want to check your order's status, feel free to contact us atinfo@divinedelica.com. We will provide your tracking ID and keep you updated on your order's progress.
Can I return or exchange an item?
Yes, we have a return and exchange policy. To initiate a return or exchange, please email us at info@divinedelica.com with the following details:
- Contact information (email & phone number)
- Order number
- Proof of purchase
- Reason for return/exchange
Once we receive your request, we will send a confirmation email with the return or exchange instructions, including shipping guidelines, within 2–3 business days.
What is the estimated delivery time for my order?
The estimated delivery time is 6 to 7 business days. Once your order has been shipped, we will send you a confirmation email with all the details.